Trust is a feeling and a physical state, not an instruction. We trust those who make us feel safe in the face of danger and threat. A key function of leadership is to engender a climate of trust. Without a … Continue reading
This Christmas many of us will spend time with the most influential human system we have – our family of origin. We’re shaped by the norms and emotions around us when we grew up. One question worth pondering this Christmas might be this: “Which emotions were allowed in your family of origin and which emotions were not allowed?” As you consider this, you’ll begin to identify the so-called ‘rules of belonging’. One rule might have been ‘never be sad’ or ‘always put a brave face on it’. We bring these (often unspoken) ‘rules’ into our adult life and this is where it gets tricky. As we’re exposed to different human systems such as our partner’s family, university, workplaces, clubs etc, we come across different rules of belonging, some of which conflict with those of our family of origin. In order to grow, thrive and develop strong adult relationships, we must understand how these engrained rules help or hinder us. We can then make choices about whether we are to stay loyal to the original rules, or break the rules. In breaking the rules we risk alienation from the original system, but we also have the promise of new experiences, relationships and growth.
Take attitudes to money as an example. Continue reading
You’re now established as a successful business. Your reputation is growing beyond your early ‘niche’ customer base and enquiries are flooding in. You’re struggling to keep up with demand, trying to recruit fast but worried about losing what made you special.
Last Winter my husband and I returned to the Dolomites in Italy for a long awaited ski holiday. We’d skied a lot in the past and have experienced some good but also some very bad travel companies. We stumbled upon Mogens and his now wife Alice from Simply Dolomiti a couple of years ago. Having bought this small niche travel company a few years back, they developed their offering based on a very clear principle that travellers were not customers, but their ‘guests’. Everything they did was highly personal – Mogens picked you up personally from the airport, he spent time understanding what was important to you, and created itineraries and activities to suit. He and Alice personally led ski and walking tours, sharing their vast knowledge of the area with us. We enjoyed the personal attention, and the feeling that they enjoyed being with us and actually cared about what we wanted. Their success was in a large part down to their lovely personalities and welcoming approach.